Delivery Information


No Quibbles Guarantee
If you are not satisfied with a product that you have bought, please return it to us for a full refund. We regret, however, that we cannot refund return postage costs for non-faulty products.

basicayurveda.co.uk makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged, customers should contact Customer Services within 3 days of receipt and return the package within 7 days, for a replacement to be sent.

If you have not received your order within 7 working days from the dispatch date, customers should contact Customers Services

Customer Services Email: sales@basicayurveda.co.uk

Refunds
If your purchase from basicayurveda.co.uk is found to be faulty, damaged or unsatisfactory, please return it to us per the instructions above for a full refund. Refunds for valid claims will be made via the same method of payment as used to place your order.

Cancellation
You may cancel your order by informing us of this by e-mailing sales@basicayurveda.co.uk any time up to seven days from receiving delivery. Goods are to be returned to us at your expense in an unused, unopened, condition without the seals or wrapping being removed or broken. We will refund your money within 14 days of receipt of the goods or within 30 days of your cancellation, whichever is the earlier.

Returned goods are to be accompanied by a note showing your name, the date of order and the invoice number, and should be forwarded to our Customer Service Representatives at the address above.

Deliveries
Deliveries are made using a courier, dependant on weight and volume.
For UK orders less than £30 - £4.99 will be added for post and packing.
For UK orders over £30 - post and packing is FREE
For US orders less than $30 - $4.99 will be added for post and packing.
For US orders over $30 - post and packing is FREE

For overseas deliveries the cost of carriage is calculated by weight and country.

basicayurveda.co.uk undertakes all best endeavours to ensure that your delivery arrives between 1 to 3 working days from your order. Deliveries are subject to Royal Mail and courier operations. For any updates on your delivery Email : sales@basicayurveda.co.uk

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